MODULE 1. Staff Family Communication

In the following scenario we will meet Mr Smith’s son, John. Mr Smith is living in a residential aged care facility and his son is concerned about some of the aspects of the care he is receiving.

take me back take the quiz Introduction

OUTCOME A
Relationships can be challenging

OUTCOME B
Working together...

I just want the best for Dad...

Click on the video to watch as John tries to explain his concerns to staff.

Think about the following questions.

You may like to discuss them with one or more staff in your workplace.

  • Have you ever found yourself in a situation like this before?
  • As Mr. Smith’s carer, how would you feel about his son’s criticisms of the care you provide?
  • How would you react and respond to his son’s criticisms?