MODULE 2. Family Conflict

In the following scenario we will meet Lorna and her mother, Mrs Pappas. Mrs Pappas lives in a residential aged care facility and only speaks Greek. Lorna is concerned that her sister, Margaret, is giving different instructions to the staff regarding her mother’s care.

take me back take the quiz Introduction

OUTCOME A
Relationships can be challenging

OUTCOME B
Working Together

My sister and I can’t agree...

Click on the video to watch as Lorna tries to explain her concerns to staff.

Think about the following questions.

You may like to discuss them with one or more staff in your workplace:

  • What is Lorna concerned about?
  • How do you think the carer might be feeling in this situation?