Improving staff-family relationships for people with dementia living in residential care

Dr Michael Bauer, Australian Centre for Evidence-Based Aged Care, La Trobe University, with Dementia Australia in Victoria, Queensland and Tasmania

This site offers a range of strategies and resources for staff, facilities and families to build better staff-family relationships. Knowing how to develop a relationship with the family and how to encourage and support this relationship is important for everyone in the facility, from the care staff to the cleaners. Good staff-family relationships mean better care for residents.

Use the resources on these pages to think about staff-family interactions and explore ways to ultimately improve the quality of care that is provided to residents.

For more information, contact Michael Bauer:

Education modules

These modules can be viewed in any order. You are encouraged to complete the activities, reflect on what has been presented and think about how staff-family relationships could be improved.

1. Staff-family Communication
view module

2. Family Conflict
view module

3. Sexuality
view module

4. The Importance of Staff-family Relationships
view module

5. Understanding Families
view module

6. Questions about Dementia
view module

Project Acknowledgements