This site offers a range of strategies and resources for staff, facilities and families to build better staff-family relationships. Knowing how to develop a relationship with the family and how to encourage and support this relationship is important for everyone in the facility, from the care staff to the cleaners. Good staff-family relationships mean better care for residents.

Use the resources on these pages to think about staff-family interactions and explore ways to ultimately improve the quality of care that is provided to residents.

For more information, contact Michael Bauer: M.Bauer@latrobe.edu.au