Improving staff-family relationships for people with dementia living in residential care | Quality Dementia Care | Page 3

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MODULE 2. Family Conflict

TAKE THE QUIZ

There may be more than one correct response.

QUESTION 1

The main reason the carer was placed in a difficult position was because:

She didn’t like being shouted at
Margaret was going to speak to the manager
The carer had to try and keep both sisters happy when they wanted different things
Too many people were involved to resolve the conflict

QUESTION 2

When there is conflict within a family it is important to remember that:

Everyone’s point of view needs to be respected and heard
Decisions should be based on what is in the resident’s best interests
A neutral staff member or advocate can help to mediate difficult situations
All of the above

QUESTION 3

The final outcome in the Working Together scenario would have been positive in the long term because:

The decision could be changed in future
Regular communication was encouraged
The resident advocate took sides about who was right
Everyone’s views were heard

All Projects

Relate, Motivate, Appreciate: Restoring meaningful engagement with people with dementia in care
Dementia Enabling Environments Project (DEEP)
Start2Talk. Advance care planning for people with dementia
Improving staff-family relationships for people with dementia living in residential care
Improving outcomes for a timely diagnosis and management of dementia in General Practice
Integrated care framework for advanced dementia
Heart Foundation Walking: Active Body Active Brain
Person-centred dementia support in the community

Resources for Family

Supporting Families and Friends of Older People Living in Residential Aged Care booklet

Arabic
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Dutch
English
French
Greek
Italian
Macedonian
Russian
Serbian
Spanish
Turkish
Vietnamese

Resources for Staff

Why are Staff-family Relationships Important?
Family and Staff Relationship Attitude Tool (FASRAT)
Family and Staff Relationship Implementation Tool (FASRIT)
Scoring Notes of the Family and Staff Relationship Attitude Tool
Scoring Notes for the Family and Staff Relationship Implementation Tool
Staff-family Relationship Clinical Guideline and Audit Tool

Quality Dementia Care

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The National Quality Dementia Care Initiative was established with support from the J.O. and J.R. Wicking Trust, managed by the Equity Trustees, and Bupa Care Services.

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